We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

Before asking for a refund please read through our refund policy (this page) to see if you are applicable for a refund. To start the refund process , you can contact us at info@vexiole.com. If your refund is accepted, we’ll process your refund within 2-4 days.

CANCELLATIONS/MODIFICATIONS

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at info@vexiole.com to see if a modification can be made.

DAMAGED ITEM

During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report info@vexiole.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email. A return of the damaged product is not needed.

Note: We are not responsible for any damage caused to the product due to incorrect use.

NON-REFUNDABLE ITEMS

Gift Cards.

RETURNS

Due to the current post office constraints caused by the current pandemic situation, our company is not currently accepting returns.

REFUNDS

WRONG ADDRESS

Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order.
In these situations, we are able to reship the item back to you, but only if you cover the shipping costs.
This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.

If you have any further questions, please contact info@vexiole.com.